FIVESENCESFashion Experiences Creator | Event Entertainment

Cancellation & Refund Policy

Every Olexclusive proposal is unique and tailor-made. That's why we follow a transparent and fair policy, aligned with the creative and artisanal process behind each event.

Service Confirmation

Once the contract is signed, the client must pay 100% of the total amount.
This ensures the reservation of suppliers, materials, and specific dates.

❌ Client Cancellation

If the client cancels after payment:

All confirmed expenses (materials, suppliers, production, etc.) will be deducted and documented with invoices.
All produced material will be delivered to the client.
An additional penalty will apply based on how early the cancellation is made:

Cancellation notice period

Penalty appliedMore than 30 days, 20% of the total fee

Between 15 and 30 days, 40% of the total fee

Less than 15 days, 70% of the total fee

Less than 72 hours100% of the total fee

Weather-related cancellations

If the event cannot take place due to weather (in case of outdoor setups), a new date will be offered without penalty.
This is considered a reschedule, not a cancellation.

Client modifications

Significant changes such as guest count, location, format or concept must be communicated in advance.
In such cases, a revised quote may be proposed.

Third-party services & customized materials

Payments made to external providers (artists, technicians, chefs, etc.) are non-refundable once confirmed.
Any custom-branded materials (tableware, designs, merchandising, etc.) will be fully delivered and invoiced as part of the service.